To keep the peace on the ever-expanding Stack Exchange Network of online communities, owners Joel Spolsky and Jeff Atwood introduced the timed suspension of disruptive users’ accounts. Over time the transparency of the timed suspension process proved to be occasionally inefficient when discussions arose regarding the merits of certain suspensions. This led the administrators of the communities to investigate other ways of moderating problematic users.
What they found were three fantastically devious secret ways to effectively control trolls and other abusive users on online communities: the hellban, slowban, and errorban:
A hellbanned user is invisible to all other users, but crucially, not himself. From their perspective, they are participating normally in the community but nobody ever responds to them. They can no longer disrupt the community because they are effectively a ghost. It’s a clever way of enforcing the “don’t feed the troll” rule in the community. When nothing they post ever gets a response, a hellbanned user is likely to get bored or frustrated and leave. I believe it, too; if I learned anything from reading The Great Brain as a child, it’s that the silent treatment is the cruelest punishment of them all. [â€¦]
(There is one additional form of hellbanning that I feel compelled to mention because it is particularly cruel â€“ when hellbanned users can see only themselves and other hellbanned users. Brrr. I’m pretty sure Dante wrote a chapter about that, somewhere.)
A slowbanned user has delays forcibly introduced into every page they visit. From their perspective, your site has just gotten terribly, horribly slow. And stays that way. They can hardly disrupt the community when they’re struggling to get web pages to load. There’s also science behind this one, because per research from Google and Amazon, every page load delay directly reduces participation. Get slow enough, for long enough, and a slowbanned user is likely to seek out greener and speedier pastures elsewhere on the internet.