Hours after writing about the duration-of-exposure effectÂ (whereby merely touching an unowned object increases our attachment to it and how much we value it), a post came into my feed reader pointing out how Apple Inc. take advantage of this effect in their “painstakingly calibrated” stores.
Carmine Gallo, providing a glimpse into his upcoming book,Â The Apple Experience, explainsÂ how every aspect of an Apple Store is designed to foster “multisensory ownership experiences”.Â This on the (very specific) tilt of laptop screens (from another great article on the topic):
The notebook computers displayed on the store’s tabletops and counters are set out, each day,Â to exactly the same angle. That angle being, precisely, 70 degrees: not as rigid as a table-perpendicular 90 degrees, but open enough – and, also, closed enough – for screens’ content to remain visible and inviting to would-be typers and tinkerers.
The point [â€¦] is to get people to touch the devices. “The main reason notebook computers screens are slightly angled is to encourage customers to adjust the screen to their ideal viewing angle,” [Gallo] says – “in other words, to touch the computer.”
A tactile experience with an Apple product begets loyalty to Apple products, the thinking goes – which means that the store exists to imprint a brand impression on visitors even more than it exists to extract money from them. “The ownership experience is more important than a sale,” Gallo notes. Which means that the store – and every single detail creating the experience of it – are optimized for customers’ personal indulgence. Apple wants you to touch stuff, to play with it, to make it your own. Its notebook computers are tilted at just the right angle to beckon you to their screens – and, more importantly, to their keyboards.
When Apple do it right, they do it perfectly.